INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes! These are real product images 🙂
How can I find my receipt?
You can head on over to your account to view your receipt or just use this link: https://valkes.com/my-account/orders/
How can I track my order?
Once your order has been prepared, we will send you an email with your tracking number and a link to track the order. Depending on the product, shipping times vary from 3-20 days.
How can I return an item?
Please contact us if there are defects in any of the products. Due to the nature of cosmetics, no returns are allowed on beauty products.
Will you restock items indicated as “out of stock?”
Keep coming back to the website! We update our stock on an ongoing basis, including adding awesome new products.
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